If you did not receive the item within 7 working days, kindly email us at sgparcel@outlook.com

We are sorry that the item is faulty. In the unlikely scenario, kindly take a photo of the faulty item together with the shipping label, send us a detailed description of the faulty/damaged item, and email us at sgparcel@outlook.com

We are sorry if a wrong item has been sent to you. In the unlikely scenario, kindly take a photo of the wrong item together with the shipping label, and email us at sgparcel@outlook.com

Yes, we allow exchanges at Block 325 Woodlands Street 32, S(730325). Kindly make an appointment with us within 7 working days after receiving the item. You can make appointment with us by sending us a email at sgparcel@outlook.com, with the item you want to exchange/ date and time. Example: Polymailer S1 17x30cm exchange S2 20x30cm Date: 01/01/2020 Time: 6pm We will send you a confirmation within 24 hours.

Estimate shipping is within 2-4 working days after payment. Longer shipping durations are expected during festive periods. (New Year, 11.11, 12.12, etc.) We seek your understanding for this. If you did not receive your order within 7 working days, kindly email us at sgparcel@outlook.com We will help you check with the courier delivery company.

We unable to accommodate to specific delivery time requests at the moment. If you are not available at the time of delivery, the courier will deliver to you again according to their re-delivery policies.

The courier will re-deliver to you on the next working day, depending.